1. Fast, Responsive Support When You Need It Most
At Rescue Dog Technology, we know that every minute counts when your systems aren’t working the way they should. That’s why we respond to your support needs as quickly as possible. Our support team will be in touch with you within 2 hours after you report a problem. Most times even sooner!
2. We Never Speak “Geek”
Many support techs will try to impress you with their IT expertise by throwing around acronyms or confusing networking technology. Not us! We believe the best way to get your problem fixed or to plan for future network projects is to explain things in plain language, without all the “geek speak”.
3. Professional Technicians Who Fix Problems the 1st Time
Your time is important to us. That’s why we’ll only send experienced technicians to address your networking and computer problems. You won’t be paying us to learn new skills or figure things out for the first time. Our technicians are trained to troubleshoot problems quickly and get your systems back up and running correctly the first time!
4. 100% Satisfaction Guarantee
We’re so confident we can handle just about any computer or networking issue you throw at us, that we offer a complete satisfaction guarantee. If our technicians fail to fix your problem to your satisfaction, just let us know. We’ll keep working on the problem until it’s fixed or you won’t pay us a single dime!
5. Billing Without Surprises
We send detailed invoices to our clients for all the work we perform. Your invoice will reflect the entire scope of our work in easy to understand terms, so you always know exactly what you’re paying for and why. No cryptic bills, no surprises. That’s our promise to you. You will receive the bills promptly.
6. We Understand the Unique Needs of Schools
While we work with a variety of small, medium and large sized schools, we also have unique expertise when it comes to supporting computer systems and networks in our area schools. We understand the unique business cycles, cyber security requirements and diverse technologies that are vital to area elementary schools, high schools and school administration offices.
7. Caring for Our Community
At Rescue Dog Technology we pride ourselves on serving our clients and customers each and every day, yet we understand the big picture too. We’re all active in our community, working with a variety of rescue organizations, volunteer fire departments and other non-profit organizations. Our greatest goals involve serving our community and doing what’s right for all our friends and neighbors. Helping others is a way of life for us and our business is an extension of that desire to help.